Refund policy

Refund Policy

30-day money-back guarantee
If SnugStep isn't right for you, you have 30 days from the day you receive your order to request a return and a full refund. This applies to every order, including sale and bundle prices.

How to start a return
Email us at support@snugstepwarm.com with your order number. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns sent without instructions can't be processed.

Return conditions
Items should be returned in good condition, with all parts included (foot warmer, cable, and cover). Original packaging is appreciated but not required.

Return shipping
[Choose one: "Return shipping is free: we'll send you a prepaid label." / "Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect."]

Damaged, defective, or wrong item
Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, email us within 30 days with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and you won't need to return the item.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Exchanges
For a different quantity or bundle, return your item for a refund and place a new order.

Your legal rights
Customers in the UK, Australia, New Zealand, and Canada also have rights under their local consumer laws, including the UK's 14-day cancellation right. This policy adds to those rights and doesn't replace them.

Questions?
Email us anytime at support@snugstepwarm.com.